These policies apply to this corporate website and separately agreed project services. They do not replace the terms of previous AI creative product purchases. For previous orders, contact aitraderg@outlook.com.
This corporate website does not process online purchases. For new project services, scope, deliverables, fees, milestones and cancellation conditions are agreed in writing before payment. This project refund policy does not apply retroactively to purchases of the discontinued AI creative product.
You may request cancellation by email. Unless a project agreement or mandatory law provides otherwise, amounts for work not performed are eligible for refund; fees for completed or accepted work and pre-approved non-recoverable third-party costs may be deducted. If an agreed deliverable is materially nonconforming, notify us with details so we can assess correction, replacement, or an appropriate refund. There is no blanket waiver of statutory consumer rights.
Email aitraderg@outlook.com with your name, invoice or project reference, payment date, amount, reason, and supporting details. Do not include complete card numbers. We aim to acknowledge within 3 business days and provide an assessment within 10 business days; complex matters may need additional time, which we will explain.
Approved refunds are returned to the original payment method where possible, normally initiated within 10 business days after approval. Bank or processor posting times vary. We will explain any adjustment and provide a record of the refund.
Contact us first so we can try to resolve the issue in good faith. You retain the right to contact your payment provider, regulator, or competent court, and any mandatory local dispute-resolution rights. This policy does not impose mandatory arbitration or waive chargeback rights.
For project services, cancellation is assessed against work actually performed and approved non-recoverable costs, rather than account usage or subscription credits. If delivery is delayed or a milestone cannot be met, we will contact you to agree on a revised schedule or cancellation and any refund due for undelivered work. A project agreement cannot remove mandatory legal rights.
For questions about a previous payment, subscription, unused credits, delivery, or refund, email us with your order reference and the email used for the purchase. Do not send passwords or full card details. Previous purchases are assessed against the terms and disclosures applicable at the time of purchase and applicable law, not the project terms on this website.
30 N Gould St Ste R, Sheridan, WY 82801, USA
aitraderg@outlook.com